Exchanges and Returns
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Our Exchange and Return Policy
Return Policy
We will happily accept returns and exchanges within 30 days from the purchase date on all items, excluding Sale Items, Wallpaper and Gift Cards. All returns should be in original product packaging and unused condition to be eligible for a refund (excluding your original Shipping & Handling Fees).
Returns incur a $8 shipping label fee, which is deducted from your refund once your
return has been processed. This fee is waived for exchanges. A pre-paid return
label will be provided once the return or exchange is initiated.
Sale Items and Furniture are FINAL SALE and are not eligible for exchange or return.
Swim wear - Returns and exchanges will be accepted on swimwear bottoms only if the hygienic protection is still attached.
Sets - All Clothing Sets, On The Go Sets, Storage Sets and Gift Sets must be returned together and individual items within a set cannot be returned or exchanged on their own.
Custom Bundles - All Pehr Your Own custom bundles are exchange only.
Gift With Purchase - Any gifts with purchase received are non-refundable and are not exchangeable for another item or different color or print.
In order to begin the return process, please use the pre-paid return label included with your initial package and follow the instructions on your packing list.
Once the warehouse has processed the return, you’ll receive a confirmation email and your refund will be issued (less shipping and handling). Please allow 3-5 business days processing by your financial institution.
Any items received outside of the above noted parameters may not be eligible for a full refund and may be charged a re-stocking fee.
Exchange Policy
We offer exchanges! You can exchange your new, unworn items if you need a new size or color through our returns and exchanges portal. Exchanges may be placed within 30 days of the order date.
If you received an item as a gift and would like to return, you can do so within 30 days of the shipping date, and will receive a merchandise credit on a digital gift card. Please email customercare@pehr.com with your request, prior to returning the item.
Exchange Policy
We offer exchanges! You can exchange your new, unworn items if you need a new size or color through our returns and exchanges portal. Exchanges may be placed within 30 days of the order date.
If you received an item as a gift and would like to return, you can do so within 30 days of the shipping date, and will receive a merchandise credit on a digital gift card. Please email customercare@pehr.com with your request, prior to returning the item.
FAQ
Where does Pehr Ship?
We ship all over the world! Please select the destination of choice using the Flags in our top navigation.
How do I return an item?
In order to begin the return process, please visit our return portal to begin your return or exchange. Once the warehouse has processed the return, you’ll receive a confirmation email and your refund will be issued (less shipping and handling). Please allow 3-5 business days processing by your financial institution. Any items received outside of the above noted parameters may not be eligible for a full refund and may be charged a re-stocking fee.
Can I exchange an item?
Yes! You can use our returns and exchanges portal to exchange any unworn items within 30 days of purchase.